FAQ's

Season Ticket holders can renew their existing seat from December 2nd to March 31st.

All season ticket holders will be sent details of how to renew by email, SMS and letter from December 2nd. If you have not received a notification, please ensure you are subscribed to receive communications from Swansea City AFC and have up-to-date contact details through your Swans Club Account. To renew online or find more information about the renewal process, log in to your Swans Club Account at https://login.swanseacity.com. For supporters who have yet to create their new Swans Club Account, you will need to do so before you can renew online. For information on how to get started, please go here.

Alternatively, you can visit the Ticket Office in person or phone 01792 616400 to speak with a member of staff to renew your Season Ticket.

Firstly, supporters need to make sure that their Swans Club Account is linked to their correct season ticket account number. To do this, please visit the “Link my Account” page of your profile. If you are linked to the wrong account or can’t see your correct account number in the “suggested” list, then please email accountquery@swanseacity.com and a member of the team will help you. Your season ticket account number is the set of numbers on the bottom left corner of your season card.

All home League matches of the 2020-21 campaign. For avoidance of doubt, this excludes any home Cup fixtures.

You can pay for your Season Ticket online through your Swans Club Account: https://login.swanseacity.com, or you can pay in person at the ticket office or over the phone on 01792 616400. The methods of payment accepted are Debit cards, Credit cards (with the exception of American Express), Instalment Plan with V12 Finance (5 month or 10 month) and cash (in person only). Please note, cheque payments are not accepted.

Yes, please see above the discounted rates for renewing early. The early bird window has been extended from December 2nd to January 31st.

The cut-off date for each age band is August 1st 2020. Therefore, if you are 18 on August 1st you will not quality for a junior season ticket. The age for a senior citizen ticket changed to Over 65s for the start of the 2019-20 season. However, any 2019-20 season ticket holder who paid the senior citizen price for the 2019-20 season, will continue to do so. Junior and senior applicants are required to show a proof of date of birth, such as a passport or birth certificate.

Two Instalment options are available for you with our 5 & 10 month plans. An administration fee of either £26 (5 month plan) or £38 (10 month plan) will be payable in full with the first monthly instalment. All you need to do is choose the Instalment Plan when making your purchase. Upon selecting this option, supporters will receive their contract via email which will need to be completed and returned to V12 Retail Finance. The Season Tickets will only be secured once this contract is completed and returned to V12 Finance.

Yes. All supporters who renew a student season ticket will be required to show a valid form of identification showing that they will be fulltime students for the duration of the 2020/21 season. A valid form of ID is a dated and signed letter from the school/university or a valid student card, which indicates both the applicable dates and fulltime status. Supporters can email all relevant proof to the Ticket Office at ticketoffice@liberty-stadium.com or visit the Ticket Office in person and will have to do so by 31st October 2020. Failure to produce the relevant evidence by this date will result in deactivation of season ticket. We now also offer a term-time student season ticket which will start from the first home fixture in October 2020 and run until the end of the season.

Yes, Swansea City AFC is committed to making season tickets affordable for students for the 2020-21 season.

Students for the 2020-21 season may notice their accounts have been automatically upgraded to an adult, which is a result of improvements the club has made to the way it regulates and monitors its concession scheme.

If you're going to be a full-time student for the 2020-21 season, don't fret - you simply need to notify our Ticket Office, which can be done in one of the following ways:

• Phoning the Liberty Stadium Ticket Office on 01792 616400
• Visiting the Ticket Office in-person between the hours of 10am and 6pm Monday to Friday or 10am and 4pm on Saturdays.
• Requesting a call back by e-mailing ticketoffice@liberty-stadium.com (be sure to include your full name, account number and contact number)

Supporters purchasing student season tickets will be required to provide proof of their enrolment in full-time education. Valid proof of eligibility is a dated and stamped letter from your school or university stating that you will be undertaking a full-time course during the 2020-21 season, or a valid date-specific student ID card.

The renewal process is now paperless, so fans will not be sent a renewal pack in the post this year. Instead, existing season ticket holders can access their own personalised details by logging in on https://login.swanseacity.com. Season Ticket holders who do not have access to the internet can call the Ticket Office on 01792 616400 or visit the Ticket Office in person to renew.

No, supporters are required to keep the same card for the 2020-21 season.

Swansea City AFC does not generally offer refunds on season ticket purchases. However, if you wish to be considered for a refund prior to the start of the 2020-21 season you must send a request in writing to Ticket Office, Swansea City AFC, Liberty Stadium, Landore, Swansea, SA1 2FA or e-mail ticketoffice@liberty-stadium.com and each request will be reviewed on a case-by-case basis. Please note that season tickets cannot be cancelled after the 2020-21 season has commenced.

Upgrades can be done in-person at the ticket office or over the phone before 2pm on a matchday. In most cases, supporters will be required to pay the difference between the concession and non-concessionary ticket price, but for upgrades on a child's season ticket in the South Stand, supporters will be required to pay the face value cost of the ticket, due to the heavily discounted child’s season ticket price. For a concession-to-concession upgrade we can issue a new paper ticket at no additional cost.

At present, Swansea City is delighted to confirm additional Season Tickets are available to friends and family of existing Season Ticket Holders of the 2019/20 Season during the renewal period. Season Ticket Holders will be able to designate a stand in which they would like to purchase an additional Season Ticket. The Ticket Office will then contact the Season Ticket Holder Please note that this is not a guarantee and in the event of another Season Ticket being offered, you may be required to move to an alternative part of ground to fulfil the request. Those who join the waiting list are given priority service to purchase additional season tickets and so we would urge you to join to avoid disappointment as season tickets reaching general sale is not a guarantee.

If you would like to move seats for the 2020-21 season, please let us know at time of renewal. You may be able to select a seat that isn’t currently occupied by a season ticket holder. If you wish to move to a seat that is currently occupied by a season ticket holder then you will have to wait until the renewal period is over. Please fill in your details here to register your interest in moving.

This figure depends entirely on Season Ticket renewal rates for the 2020-21 season, as all existing Season Tickets holders will have the opportunity to renew their Season Ticket. Should any seats become available, all details on how to purchase these seats will be made available on www.swanseacity.com.

This cannot guarantee that you will be offered a Season Ticket. However, by joining the Jack Army membership you will have priority to purchase match day tickets. Becoming a Jack Army Member will also allow you to earn & redeem Loyalty Cash. Jack Army Members earn 5% of Loyalty Cash back on purchases made on merchandise online & in stores which can then be used back on future purchases.

Yes, you will be able to display your Season Ticket on the app to enter the stadium. The club launched the in-app ticketing facility to enable fans to scan their tickets on their phone through the App to enter the stadium rather than using physical tickets. It is now available for season tickets. For individual tickets, supporters must select the “E-ticket” option when purchasing tickets. For season tickets, the season ticket will automatically appear in the App when logged in to their Swans Club Account.

Swansea City AFC takes all complaints very seriously and depending on the nature of the complaint, should be directed accordingly:

• Complaints regarding ticketing should be directed to the Liberty Stadium Ticket Office who are contactable either by e-mail (ticketoffice@liberty-stadium.com) or phone (01792 616400)
• Fan misbehaviour should be reported on a match day to the nearest available steward. If this is not possible, the incident should be recorded via e-mail & sent to (support@swanseacity.com).

For miscellaneous complaints or general feedback, please contact support@swanseacity.com or call 01792 616600.

We will endeavour to acknowledge receipt of your complaint within 48 hours to respond. Where a complaint requires an investigation, please allow up to 14 working days to respond. Please ensure that a contact telephone number is included on all correspondence.

Match day stewards are recognisable by their uniforms of bright orange jackets. They are located in and around the stadium to ensure the health and safety of the crowd, as well as assist with any queries or problems that supporters have. Disability stewards are recognisable by their uniforms of bright green jackets and are there to specifically assist disabled supporters.

If you have any problems during a game, please approach the nearest available steward for assistance. Reports of fan misbehaviour will be reported if deemed appropriate and dealt with accordingly.

Due to live TV broadcasting or Cup fixtures, the dates of matches may change. All efforts will be made to announce any changes through the Club’s main communication channels, including the website, ticket office and direct e-mail, if relevant details are held on file.

Ultimately, it remains the responsibility of the Season Ticket holder to ascertain the rescheduled match date.

No, the details about 2020-21 seasonal hospitality packages will be confirmed in due course. In the meantime, to express your interest, please send an email to the hospitality team to hospitality@swanseacity.com or call us on 01792 616628.

Yes, Season Ticket holders can upgrade to hospitality for a game from depending on the lounge availability. Your Season Ticket seat will then be cancelled for that fixture and you will be issued a ticket for hospitality match seating. The cost of the ticket will be deducted from the hospitality package price. Please note, if a child season ticket in the south stand has been purchased, the cost will be reflected in the deduction.

All Suites and packages welcome children and are accessible, subject to available wheelchair or ambulant disabled seating. Please make it known at the point of booking whether you require a wheelchair space or have any other needs we should be aware of to ensure you have the best experience with us.

If you are unable to make the new fixture date then we will transfer your booking to another game of your choice, subject to availability.